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Customer Service Representative (US) Tracy CA WERC (Tracy, CA)

Company: Deutsche Post DHL Group
Location: Tracy
Posted on: December 4, 2019

Job Description:

Role Purpose: Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution. Key Accountabilities: * Resolve product or service problems: clarify the customer s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution. * Maintain customer records and update account information. * Maintain financial accounts by processing customer adjustments. * Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management. Required Education and Experience: * High School Diploma or Equivalent * 0-12 months of system, data entry or reporting experience * 0-12 months of warehouse experience, preferred Our Organization is an equal opportunity employer. Facts and Figures * Business Unit Supply Chain Apply

Keywords: Deutsche Post DHL Group, Tracy , Customer Service Representative (US) Tracy CA WERC (Tracy, CA), Sales , Tracy, California

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