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Dispatcher- Night

Company: Pacific Drayage Services
Location: Tracy
Posted on: December 1, 2019

Job Description:

Pacific Drayage Services is an asset based provider of intermodal solutions on the West Coast. Part of the IMC Companies, the nation's largest privately held intermodal drayage company, PDS is expanding in Northern California and searching for key personnel to help lead our organization.
We are looking for an effective Dispatcher to join our team in Tracy, CA. You will assist in daily management of an assigned group clients. Your main goal is to ensure world class customer service for our clients at all times- ensuring that they receive timely proactive updates on the stats of their cargo.
Key Responsibilities

  • Key interface between the company and our drivers
  • Provide world class customer service at all times to our customers and drivers while enforcing high standards with the utmost of professionalism
  • Diagnosing and resolving logistical problems issues timely
  • Strong customer service skills; ability to diffuse both customer and driver frustrations and ability to develop compromises that keep all parties successful
  • Ability to use logic and problem solving skills
  • Cheerleader of safe driving and a safety first culture
  • Strong PC skills managing a variety of platforms
  • Aggressive search of potential cost savings through the efficient routing of cargo
  • Clear and concise verbal and written communication skills
  • Plan work, assign tasks appropriately and appraise results
  • Ability to handle stressful situations with a smile
  • Effective email management skills
  • Receive feedback and monitor the quality of services providedRequirements
    • Prior dispatch experience, preferably with experience in Logistics
    • Desire to make a difference
    • Proven ability to implement process improvement initiatives
    • Data entry skills / ability to learn new systems
    • Leadership skills and ability manage wide variety of personalities
    • Positive attitude with customer service first mentality
    • Excellent communication skills
    • High School diploma or GED required. BS in Transportation related field highly desired.
      Veterans are strongly encouraged to apply!
      If above description fits you and you're ready to join a growing company that values and appreciates your unique skills, please email your resume and salary requirements to:

Keywords: Pacific Drayage Services, Tracy , Dispatcher- Night, Professions , Tracy, California

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