Business Analyst III -Member Experience
Company: Centene Corporation
Location: Sacramento
Posted on: May 4, 2024
|
|
Job Description:
You could be the one who changes everything for our 28 million
members. Centene is transforming the health of our communities, one
person at a time. As a diversified, national organization, you'll
have access to competitive benefits including a fresh perspective
on workplace flexibility.
Position Purpose: Evaluate data and insights from extensive and
integrated data sets to enable data-driven decision making to
reduce overall cost of care and improve clinical outcomes for
members. Work collaboratively with key business stakeholders to
identify areas of value, develop solutions, and deliver
insights.
Support business initiatives through data analysis, identification
of implementation barriers, and development of documentation and
project planning
Perform detailed analysis on assigned projects, recommend potential
business solutions and assist with implementation
Identify ways to enhance performance management and operational
reports
Support identification of and incorporate organizational best
practices into business applications and processes
Lead problem solving and coordination efforts between various
business units
Assist with formulating and updating departmental policies and
procedures
Serve as a subject matter expert on assigned functions, products,
or analytic domains in support of strategic objectives
Provide process and requirements guidance to junior analysts
Performs other duties as assigned
Complies with all policies and standards
Working closely with internal stakeholders to understand in-flight
MX work and ensure a consistent and seamless experience across all
member channels
Leading cross functional workgroups to identify and address key
drivers of member experience that increase member loyalty and
satisfaction
Analyzing member feedback and insights to identify trends, predict
member needs, and innovate upon existing experience touchpoints
Tracking and reporting on success metrics for member experience
initiatives which also includes development of business cases, use
cases, and KPIs for each initiative
Staying abreast of industry and non-industry trends in member
experience
Education/Experience: Bachelor's degree in business, economics,
statistics, mathematics, actuarial science, public health, health
informatics, healthcare administration, finance or related field or
equivalent experience. Master's degree preferred. 4+ years of
experience in business process, data analysis, or requirements
analysis. Healthcare, analytics delivery, project management,
and/or IT experience preferred.
Additional Preferred Qualifications:
Minimum 5 years experience in healthcare payor space in a member
experience or marketing/communications role. Minimum 5 years'
experience of project management skills demonstrating the ability
to lead cross-functional teams and manage multiple initiatives
simultaneously. Deep understanding of the ACA landscape including
regulatory/compliance requirements that could impact member
interactions. Strong analytical skills with the ability to
interpret data to identify trends.
Knowledge and use of MX design tools including Figma, Miro or other
UI/UX software tools. Microsoft suite proficiency specifically with
a high level of expertise in PPT development. Empathy and genuine
passion to improve the experience of our Ambetter Health member
journey.
Pay Range: $67,400.00 - $121,300.00 per year
Centene offers a comprehensive benefits package including:
competitive pay, health insurance, 401K and stock purchase plans,
tuition reimbursement, paid time off plus holidays, and a flexible
approach to work with remote, hybrid, field or office work
schedules. Actual pay will be adjusted based on an individual's
skills, experience, education, and other job-related factors
permitted by law. Total compensation may also include additional
forms of incentives.
Centene is an equal opportunity employer that is committed to
diversity, and values the ways in which we are different. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or
other characteristic protected by applicable law.
Keywords: Centene Corporation, Tracy , Business Analyst III -Member Experience, Professions , Sacramento, California
Click
here to apply!
|