Distribution Customer Service Representative (167)

Company: NFI Industries
Location: Tracy
Posted on: January 15, 2022

Job Description:

The Distribution Customer Service Representative carries out all customer service activities such as responding to inquiries, processing orders and receipts and handling complaints in a prompt, courteous and effective manner. Other responsibilities include answering/routing telephone calls, greeting visitors, scheduling and other clerical duties as directed by Customer Service Supervisor or Office Manager.
Essential Duties & Responsibilities:

• 
  
• Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner
  
• Processes and inputs all customer orders
  
• Produces stock reports to check for product availability
  
• Produces all related paperwork and necessary information required for customer work orders
  
• Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary
  
• Provides follow up with other departments to ensure service standards are being met
  
• Assures proper invoicing of accounts by verifying computer generated invoices
  
• Prepares shipping and tracing information to customers as required
  
• Maintains damage records and back order logs
  
• Communicates customer feedback to management including any signs of dissatisfaction
  
• Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes
  
• Oversees all paperwork associated with orders and maintain the corresponding files
  
• Maintains current and accurate procedure manual, which details the processing requirements for each account.
  
  Requirements:
  
  • 
    
  • HS diploma or equivalent required
    
  • Strong computer knowledge including MS Office applications
    
  • Basic typing skills
    
  • Familiarity with 10-key
    
  • Shipping software systems including UPS and Federal Express
    
  • Excellent oral and written communication skills
    
  • Excellent customer service skills
    
    Other:
    
    • 
      
    • Must
      

Keywords: NFI Industries, Tracy , Distribution Customer Service Representative (167), Professions , Tracy, California