Dispatcher

Company: Pilot Air Freight LLC
Location: Tracy
Posted on: January 15, 2022

Job Description:

Description

Pilot Freight Services is seeking a full time Dispatcher to work for our Tracy, CA Station. The hours/days for this position may vary between Monday - Saturday and Monday - Sunday during busy and peak times.

JOB SUMMARY:

Directly in charge of scheduling drivers to make deliveries and pick up packages from customers and vendors. Also work as a liaison between customers, drivers, and management.

Essential Functions:

+ Answer incoming calls and provide excellent customer service to all callers

+ Monitor and respond to customer inquiries received through email

+ Make outgoing calls to follow-up on shipment status, resolve issues and update customers

+ Track, trace, enter and update shipments

+ Assist and support delivery teams and the dispatch team as needed

+ Master outside customer applications

+ Follow published procedures and work instructions and bring modifications to management's attention

+ Perform other duties as assigned

SKILLS/COMPETENCIES:

+ Excellent oral and written communication and problem-solving skills

+ Technological aptitude using the internet and on-line tools

+ High energy with the ability to multi-task

+ Excellent organizational skills with emphasis on detail

EDUCATION:

+ High School or better

EXPERIENCE:

2 years customer service experience

PHYSICAL REQUIREMENTS:

This is a clerical administrative position in a professional office setting as well as an non-climate controlled warehouse setting; the employee is expected to work in both settings daily. The employee is frequently required to sit, stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required.

TRAVEL:

WORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions

Reviewed and agreed to by:

____________________________________ ________________

Qualifications

Skills

Required

+ MS Word: Novice

+ Proficiency in written & verbal communication: Novice

+ EXCEL INTERMEDIATE: Intermediate

+ Customer service experience: Intermediate

Behaviors

Required

+ Team Player: Works well as a member of a group

Preferred

+ Dedicated: Devoted to a task or purpose with loyalty or integrity

+ Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Required

+ Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

Preferred

+ Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

+ High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Pilot Air Freight LLC, Tracy , Dispatcher, Professions , Tracy, California