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Quality Service Technician

Company: O-I
Location: Tracy
Posted on: January 10, 2022

Job Description:

About O-I

Company Description

Remember the last time you opened a bottle of champagne? A cold beer after a hard day's work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world.

O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world's best-known food and beverage brands. We are proud to provide high quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals.

Job Description

This position is responsible for representing O-I in the field, with direct responsibility for the successful quality and processing performance of O-I packages in customer operations and for maintaining effective relationships between Assurance of Quality (AOQ), Sales, Manufacturing plants and Customers.

You Will

  • Oversee customer line performance and reporting systems to communicate customer feedback to manufacturing and packaging group.
  • Document customer complaints, determines the nature and seriousness of complaints, and manages the development of root cause and corrective actions with manufacturing.
  • Direct customer filling line initiatives for performance improvement.
  • Responsible for assisting manufacturing with the development of strategic quality performance improvement plans for customer base.
  • Maintain verbal and written communication with North America AOQ, Manufacturing plants, Sales personnel, and other support groups concerning customer quality performance.
  • Establish and develop manufacturing plant to customer filling location relationship.
    What We Offer At O-I
    • Opportunity for future growth and advancement
    • Generous, Award-winning 401(k) plan w/ employer contribution & match
    • Comprehensive benefits package
    • Education Assistance program
    • and much more---

      The Quality Service Technician should have:
      • High School diploma or equivalent
      • Bachelor's Degree preferred
      • 4-6 years related experience
      • A strong understanding of customer filling lines
      • Knowledge of customer operation, requirements, equipment and procedures to coordinate efforts to work ahead of and prevent potential quality issues
      • Solid experience of plant quality control procedures in glass container manufacturing preferred.
      • Working knowledge of glass defect identification preferred.
      • Plant Experience, Fracture Analysis.
        Next Steps

        If you are smart, passionate, innovative, culturally open, curious and collaborative, we'd like to hear from you.

        O-I is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

        O-I is an Equal Opportunity Employer, and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact O-I at and let us know the nature of your request and your contact information.

Keywords: O-I, Tracy , Quality Service Technician, Professions , Tracy, California

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