HPE Systems Specialist

Serving as the first point of contact for the GME Residency Management Software helpdesk to support users with questions related to the software and escalating inquiries to the HPE Systems Manager and other stakeholders as appropriate.Processing requests for access to systems maintained by the Office of GME in compliance with established guidelines and policies.Providing trainings and consultations for GME program staff, faculty, and other stakeholders to help them learn new functionality, optimize their usage of, and/or troubleshoot issues with the Residency Management Software.Aiding GME program leaders in maintaining compliance with UCSF policies relevant to data collection and analysis as well as ACGME requirements in their use of the Residency Management Software.Working with UCSF GME programs, in collaboration with the HPE Systems Manager and UCSF Health Finance Team, on projects related to cost center reporting.Ensuring program compliance and the accuracy of all schedule entries reported in the Residency Management Software monthly.Assisting in processes related to data collection, maintaining data integrity, and data reporting related to UCSF GME training programs to meet the needs of stakeholders.Collaborating with GME Accreditation Team on various projects.Applying knowledge and experience with additional technology and software platforms (such as Microsoft Excel, Smartsheet, Qualtrics, and others) to support the Office of GME.The HPE Systems Specialist should be able to effectively communicate technical information to various audiences in a variety of methods including through writing, email, videoconferencing, and in-person meetings and presentations. This position should be adept at fostering collaborative relationships among stakeholders from different departments.

As a member of the Office of GME team, the HPE Systems Specialist will work alongside team members to support and assist in the day-to-day operations for the UCSF GME educational mission.The final salary and offer components are subject to additional approvals based on UC policy.Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.The salary range for this position is $83,700 - $125,600 (Annual Rate).To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF School of Medicine is one of the largest and highest quality sponsoring institutions of residency and fellowship training programs in the country. The Office of Graduate Medical Education (OGME) in the School of Medicine Dean's Office is responsible for the oversight, coordination, and general management of more than 220 ACGME/ABMS, non-ACGME, and non-MD residency and fellowship programs, which train approximately 1,700 trainees each year. OGME works in partnership with the program administrators and program directors in 21 UCSF clinical departments to ensure resident and fellow needs are met and programs are of the highest educational quality. In addition, OGME represents programs and their trainee interests at UCSF, UCSF Health, San Francisco Veterans Affairs Medical Center, and Zuckerberg San Francisco General Hospital and Trauma Center communities. Areas of responsibility and collaboration include program and institutional accreditation; resident and fellow well-being; resident and fellow credentialing, licensing, and appointments; educational technology; Residency Management Software management; GME diversity, equity, and inclusion (DEI); patient safety and quality; events and curricular programming for residents, fellows, program directors, and program administrators; resident and fellow development; program director and program administrator development; communications; human resources; payroll; health insurance and other benefits; and all other areas that impact residents, fellows, and GME programs.


Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum 3+ years of directly relevant experience.
• Thorough knowledge of administrative analysis and operations research. Demonstrated ability to develop and implement processes and systems. Thorough knowledge of the administrative and operational implications in a program.
• Demonstrated experience and documented excellence in oral and written communications skills; includes active listening and critical thinking.
• Strong interpersonal skills. Actively cooperates and supports the work of others. Ability to work productively with anyone regardless of background. Empathetic and aware of impact on others. Strong problem solving skills to assist learners and resolve issues.
• Excellent organizational skills, analytical, and demonstrated attention to detail. Ability to complete work and meet established deadlines in an accurate and timely manner, and to manage short and competing deadlines.
• Thorough knowledge of educational software and platforms. Demonstrated ability to analyze and seek solutions to enhance the user experience.
• Thorough knowledge of data management, documentation methods used in investigating and presenting findings about the program. Skills include statistical analysis of data across databases and systems.
  
  
  Preferred Qualifications
  
  
  • Thorough knowledge of relevant policies and regulatory requirements. Solid knowledge of health professions education program requirements. Thorough knowledge of health professions education industry.
    
    
    About UCSF
    
    The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.
    
    
    Pride Values
    
    UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.
    
    In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
    
    Join us to find a rewarding career contributing to improving healthcare worldwide.
    
    
    Equal Employment Opportunity
    
    The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
    
    
    Organization
    
    Campus
    
    
    Job Code and Payroll Title
    
    004389 HEALTH PROFNS EDUC SPEC 3
    
    
    Job Category
    
    Education, Professional (Non-Clinical)
    
    
    Bargaining Unit
    
    99 - Policy-Covered (No Bargaining Unit)
    
    
    Employee Class
    
    Career
    
    
    Percentage
    
    100%
    
    
    Location
    
    San Francisco, CA
    
    
    Campus
    
    Parnassus Heights (SF)
    
    
    Work Style
    
    Hybrid
    
    
    Shift
    
    Days
    
    
    Shift Length
    
    8 Hours
    
    
    Additional Shift Details
    
    M-F, 8:00am-5:00pm / Hybrid (remote and Parnassus, MU250East)
    
    

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