BDC Representative

Assist with incoming phone calls.Set up, schedule and monitor all departments' appointments.Follow up and reschedule missed or late all departments' appointments.Make follow up phone calls to previous day customers to ensure complete satisfaction.Discuss during customer follow up calls the importance of responding to CSI surveys.Bring all customer concerns and complaints to the attention of the appropriate department Manager.Make follow up phone calls to current open recall customers.Respond to all internet leads and set up department appointment accordingly.Follow policies and procedures as set forth in Employee Handbook.Any other duties as assigned. -Qualifications: -To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - -Knowledge, Skills and Abilities Required: -Educational: High school diploma or the equivalent.Experience: One year automotive or related industry experience. General knowledge of vehicle mechanical operations. -General knowledge of Toyota vehicle and used vehicles.Special Skills (i.e., licenses, certifications, etc.): Ability to read and comprehend instructions and information. Superior communication and customer service skills. Ability to user personal computer applications including word processing and spreadsheet software. Current valid driver's license. - -Physical Demands and Working Conditions:The noise level in the work environment is usually loud. Occasionally required to bend, stoop, crouch, reach, and handle tools. Occasionally requires the ability to lift 40 pounds of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Exposed to exhaust fumes or other airborne particles. - -THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. - -Powered by JazzHR

Didn't find what you're looking for? Search again!

I'm looking for

in category

Administration, Clerical IT / Software / Systems Other Sales Education / Teaching Human Resources Engineering Hospitality & Tourism Accounting, Auditing Executive Legal PR / Public Relations Healthcare Design, Graphic Design & CAD Government & Protective Services Advertising Professions Management & Business ALL

within

5 Miles of Tracy 10 Miles of Tracy 25 Miles of Tracy 50 Miles of Tracy 100 Miles of Tracy 250 Miles of Tracy

• Let Tracy recruiters find you. Post your resume for free!
• Get Tracy Other jobs via email.


• View more Tracy Other jobs