Customer Service

Company: Ryder System
Location: Tracy
Posted on: June 6, 2021

Job Description:

**Current Employees:**

If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sys_attachment.do?sys_id=a39f83621bd99050632a4223cd4bcb91) .

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

You are the driving force behind our company.

Start your career with Ryder today!

**SUMMARY**

Manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

**ESSENTIAL FUNCTIONS**

Print delivery tickets for inbound trucks and fax them to Network Carriers

Research and update orders on Restoration Hardware's "Ready to be Scheduled" (RTBS) report; work with Network Carriers to get orders scheduled

Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations

Manage the Open RA report (monthly)

Research orders on the "Over 50" report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client

Respond to pending invoice questions from the Network Carrier Invoicing Team

Validate and update complete dates in iDirect for orders that have a scheduled date

Assist Operations Supervisor with building return trucks

Serve as backup for Operations Supervisor's phone and email

**ADDITIONAL RESPONSIBILITIES**

Performs other duties as assigned.

**EDUCATION**

Bachelor's degree preferred.

**EXPERIENCE**

One (1) year or more experience 1-2 years related experience

**SKILLS**

. Operations background (Logistics and/or Transportation)

. Meets corporate competency model requirements

. Organization skills

. Ability to understand and follow work procedures

. Communication skills (verbal and written)

. Ability to build professional relationships

. Practical Learning skills

**KNOWLEDGE**

Proficient in Microsoft Office tools; level.

**LICENSES**

**TRAVEL**

#indexempt

#fb

#li-post

**Job Category**

Administrative Services

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

_Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)_

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America's largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

#wd

Keywords: Ryder System, Tracy , Customer Service, Other , Tracy, California