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Project Coordinator, Customer Experience, Design Support

Company: Restoration Hardware
Location: Tracy
Posted on: May 31, 2021

Job Description:

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Project Coordinator responsibilities include working closely with cross-functional partners to prepare comprehensive project plans, including resources, timeframes, and budgets for projects. You will perform various coordinating tasks, like schedule and risk management, along with administrative duties, such as maintaining project documentation and handling internal communication.

YOUR RESPONSIBILITIES

  • Live and breathe Our Vision, Values and Beliefs every day
  • Provide a luxury experience for the RH customer
  • Possess an elevated aptitude and knowledge of our products, processes and systems
  • Learn and communicate the RH design point of view and product assortment
  • Represent the RH lifestyle brand through communication, personal appearance and professionalism
  • Cultivate cross-functional relationships to deliver assigned projects to a successful conclusion Actively pursues personal leadership development to ensure growth and the ability to demonstrate a high level of quality and productivity
  • Resolve complex customer projects or operational issues by partnering cross functionally and ensuring all deliverables are completed in timely and quality manner
  • Develops best practices, techniques and tools for project planning, execution, project management, ongoing milestones/deliverable tracking, communication and key performance metrics
  • Drive customer satisfaction and revenue through people, process, and technology knowledge and unparalleled service

OUR REQUIREMENTS

  • Luxury customer service experience working with high-end customers preferred
  • Must possess poise and confidence to interact with high-end customers while maintaining confidentiality
  • Demonstrate high attention to detail and ability to manage multiple competing priorities
  • Possess outstanding luxury selling behaviors; listening and responding to customer needs
  • Set and elevate the RH standard for customer service by ensuring the very best service levels at all times
  • Demonstrate exceptional communication across all contact channels including email and phone
  • Excellent verbal and written skills are essential and a strong technical aptitude and comfort navigating across multiple systems
  • Resourceful, creative problem solver who displays extreme ownership and drive to meet and exceed goals and customer expectations
  • Must prioritize and multitask in a fast-paced dynamic environment
  • Ability to work a flexible schedule: including some weekends, evenings, and key event days
  • Proficiency with Mac or Dell Operating Systems, excellent knowledge of PC applications and order management software
  • Proficiency with Microsoft Office, Word and Excel
  • Project Coordination experience preferred but not required
  • Knowledge of or proficient in Salesforce beneficial

Keywords: Restoration Hardware, Tracy , Project Coordinator, Customer Experience, Design Support, Other , Tracy, California

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