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Emergency Services Dispatcher

Company: Department of Defense
Location: Tracy
Posted on: May 3, 2021

Job Description:

  • Duties




See below for important information regarding this job.

Learn more about this agency


  • Please note, during the COVID-19 Pandemic, the Agency is operating in a maximum telework posture for all telework ready employees occupying a telework eligible position.
  • Dispatch all emergency and non-emergency police, fire and medical calls.
  • Provide advanced emergency medical dispatch life support through pre-arrival instructions to callers.
  • Operate and maintain all Dispatch Call Center equipment, including State Police Systems to obtain criminal background information.
  • Prepare and maintain reports and records relating to emergency responses.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status


Promotion Potential


  • Job family (Series)

2151 Dispatching

Similar jobs

  • Dispatchers
  • Dispatchers, Fire
  • Dispatchers, Police
  • Fire Dispatchers
  • Police Dispatchers

  • Requirements



Conditions of Employment

  • Must be a U.S. citizen
  • Tour of Duty: Flexible
  • Security Requirements: Non-Critical Sensitive
  • Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
  • Fair Labor Standards Act (FLSA): Non-Exempt
  • Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
  • Recruitment Incentives: Not Authorized
  • Bargaining Unit Status: Yes
  • Pre-Employment Physical: Required
  • Obligated Position: Yes. This is an obligated position and occupancy is subject to the return of the former incumbent. If former incumbent fails to return to the position, occupancy may become permanent.
  • Term Appointment: Yes. Term Appointment may be converted to permanent (See Requirements).
  • Mission Essential Position: Yes. This is a mission essential (ME) position. The incumbent may be required to report to work in the event of a natural disaster, inclement weather, or crisis.


To qualify for an Emergency Services Dispatcher your resume and supporting documentation must support:

A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-06 level, applicants must possess one year of specialized experience equivalent to the GS-05 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes:

  • Answering 911 calls
  • Operating and maintaining emergency services dispatch equipment
  • Documenting records, logs and maintaining complex reports.

OTHER REQUIREMENTS: Incumbent must successfully complete any and all required training, to include being certified at the Telecommunicator I & II levels and Hazardous Material Awareness within 9 months of being placed in this position. Failure to do so may result in removal from federal service.

  1. Within one year, incumbent must obtain and maintain Cardio Pulmonary Resuscitation (CPR) certification and Emergency Medical Dispatch (EMD) certification.

  2. Within six months, incumbent must obtain certification to operate the California Law Enforcement Telecommunications System (CLETS), in accordance with CLETS Policies, Practices and Procedures (PPPs) (Section 1.8 - Training) and the National Crime Information Center (NCIC) Operating Manual (Section 3 - Quality Control, Validation, and Other Procedures).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.


Substitution of education may not be used in lieu of specialized experience for this grade level.

Keywords: Department of Defense, Tracy , Emergency Services Dispatcher, Other , Tracy, California

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