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Post Delivery Associate, Customer Experience

Company: Restoration Hardware
Location: Tracy
Posted on: May 3, 2021

Job Description:

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Customer Experience Associate, you are responsible for providing and delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." You will work in tandem with our cross-functional internal partners as well as our delivery providers across our network to provide real time solutions when unexpected situations occur during a customer's delivery experience.You will have a passion for service, design and home furnishings. Digital Customer Experience Associates play an integral role in assessing the needs of our customers via Chat, email and phone.


  • Live Our Vision, Values and Beliefs every day

  • Represent the RH brand through polished communication, personal appearance and professionalism

  • Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations

  • Collaborate with cross-functional partners and Leaders to ensure the customer's needs are not only met but also exceeded

  • Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems

  • Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships

  • Qualify and educate potential design customers on services offered by RH Interior Design


  • 1+ years of experience in Customer Service, high-end furniture and luxury retail preferred

  • Poise and confidence to interact with high-end customers while maintaining confidentiality

  • People and relationship-driven

  • Driven to deliver first-class service and exceed customer expectations

  • Ability to recognize and respond to multiple priorities

  • Exceptional analytical, problem-solving and decision-making skills

  • Strategic, highly organized and results-oriented

  • Excellent verbal and written communication skills

  • Commitment to Quality with exceptional attention to detail

  • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications

  • Willingness to work a flexible schedule, including evenings, weekends and holidays


  • Ability to be productive working remotely

  • Ability to travel to the nearest gallery as needed

Keywords: Restoration Hardware, Tracy , Post Delivery Associate, Customer Experience, Other , Tracy, California

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