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Customer Service/Operations Agent - Entry Level (Onsite at Customer)

Company: Expeditors International of Washington, Inc.
Location: Tracy
Posted on: May 3, 2021

Job Description:

We're Expeditors.

We don't offer jobs. We offer career opportunities. It doesn't matter if you are a seasoned professional or freshly entering the workforce; if you desire an opportunity to learn, grow, and advance while helping others learn, grow, and advance, then Expeditors is the company you should keep.

We value long-term employment for what it can do for our customers and for career satisfaction. Jeff Musser, our president and CEO, started as an entry-level employee in our San Francisco office 31 years ago.

We love to promote from within-more than a quarter of our 16,000 employees have been at Expeditors 10 years or more. Our high retention rate is influenced by our amazing culture and a unique compensation program for positions that are more than just jobs-they're chances to grow, thrive, and do what you love.

  • 18,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Major Duties and Responsibilities

  • Provide exceptional customer service to both external and internal customers
  • Ensure accurate and timely data entry into our operational system
  • Communicate with domestic customers and their offices
  • Comply with customer requirements and procedures
  • Prepare and process documentation
  • Comply with all U.S. regulations
  • Update shipment information in Expeditors systems
  • Track and trace cargo
  • Review documents for compliance
  • Invoice customer accurately and timely for provided services
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Must have warehouse/distribution center experience - Shipping, receiving, inventory control.
  • Must have customer service experience
  • Pro-active, strong organizational skills
  • Attention to detail
  • Strong desire to learn
  • Work well in a team environment
  • Good computer skills (Excel, Word, PowerPoint)
  • Fluent in English
  • Must be authorized to work in the United States
  • Must be able to pass a background check

Shift: Wednesday through Sunday, 9pm to 6am

Local applicants only

Please provide a cover letter along with your resume.

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • Employee Stock Purchase Plan
  • 401k Plan
  • Training and Professional Development Program

Keywords: Expeditors International of Washington, Inc., Tracy , Customer Service/Operations Agent - Entry Level (Onsite at Customer), Other , Tracy, California

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