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Associate, Customer Experience

Company: Restoration Hardware
Location: Tracy
Posted on: May 3, 2021

Job Description:

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

As a Digital Customer Experience Associate, you are responsible for providing and delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to "do the right thing." You will have a passion for service, design and home furnishings. Digital Customer Experience Associates play an integral role in providing luxury service and assessing the needs of our customers via Chat, email and phone.

You will work in collaboration with cross-functional partners and leaders to ensure the customer's needs are not only met but also exceeded. You are expected to be an innovator with an entrepreneurial spirit and a passion for building and maintaining relationships.

YOUR RESPONSIBILITIES

  • Live Our Values: People, Quality, Service and Innovation
  • Provide a luxury experience for the RH customer
  • Engage with the customer to identify their needs. Partner them with the best associates to deliver unparalleled service and exceed their expectations
  • Qualify and educate potential design customers on services offered by RH Interior Design
  • Represent the RH lifestyle brand through communication, personal appearance and professionalism
  • Work in close partnership with cross-functional partners to resolve customer concerns promptly
  • Build brand loyalty and revenue by being well versed in RH product knowledge, processes and systems

OUR REQUIREMENTS

  • Customer Service Experience
  • High-end furniture and luxury retail preferred
  • Passion for Interior Design
  • Must possess poise and confidence to interact with high-end customers while maintaining confidentiality
  • Ability to recognize and respond to multiple priorities
  • Strong organizational and time management skills
  • Strong verbal and written communication skills
  • Commitment to quality, detail focused on all levels
  • Delivery of first-class service to our associates and our customers
  • Resourceful, creative problem solver
  • People and relationship driven
  • Strong technical aptitude and comfort navigating across multiple systems
  • Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
  • Team player with a positive attitude
  • Driven to exceed goals and customer expectations
  • Open to learning and developing new skills and processes
  • Ability to work a flexible schedule including some weekends, evenings, or key volume dates
  • Report into a Gallery a few times/month for continuous product and service education
  • Proficiency with Mac and PC applications
  • Ability to be productive working remotely
  • Ability to travel to the nearest gallery as needed

Keywords: Restoration Hardware, Tracy , Associate, Customer Experience, Other , Tracy, California

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