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IT Support Specialist

Company: Latitude, Inc.
Location: Tracy
Posted on: April 27, 2021

Job Description:

Job DescriptionThe IT Support Specialist will provide onsite on-premise computer, printer, mobile, and peripheral support for all end users. This position is in support of a government customer and requires an active Secret clearance to be considered.+ Respond to customer calls, e-mails, voicemails, and resolve technical related problems+ Document and track all issues thoroughly on help desk system to make certain that all issues are addressed within appropriate timeframes+ Monitor and keep customers informed on the status of open tickets+ Take ownership of all incoming issues and escalate as necessary to ensure that issues are routed properly and resolved in a timely mannerDesktop Support Experience Requirements:+ Minimum 2 years experience in Technical Service Desk or Customer Service environment+ Recent experience supporting, troubleshooting and/ or installing (updating) hardware, software, workstations, printers, monitors and other various IT peripherals.+ Previous experience imaging / configuring PC?s.+ Strong knowledge of Windows 10/ Office 365.+ Install software, migrate data, troubleshoot, network and wireless connectivity.+ Previous experience providing technical support for mobile devices, iPhone, iPad, android tablets and phones, etc.+ Maintain asset inventory and tracking through help desk ticketing system.+ Active Directory user account support.+ Excellent teamwork, communication skills, and the ability to ability to present complex technical information to non-technical user+ Strong organizational skills with great attention to detail.+ Ability to adapt in a fast-paced environment.+ Possess a High School Diploma or equivalentJob Type: Full-timePay: $22.00 - $25.00 per hour

Keywords: Latitude, Inc., Tracy , IT Support Specialist, Other , Tracy, California

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