Independent Utility Supply: Inside Sales Specialist
Company: Independent Electric Supply
Location: Tracy
Posted on: January 13, 2021
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Job Description:
Independent Electric Supply, Inc. (IES) opened in 1976 with ten
employees to serve electrical contractors working in the high-tech
aerospace industry. Today, IES operates 16 electrical supply
branches in the Northern California area, San Francisco Bay area,
Central Valley, Central Coast--and 7 locations throughout Arizona.
IES focuses on traditional electrical supply with dedicated
specialists in lighting, switchgear, wire management, tool &
safety, renewable energy and enhance logistics solutions to meet
specific customer needs. Employing more than 525 people and
managing over 1 million square feet of warehouse space, IES is one
of the strongest electrical distributors in the markets we serve.In
August 2011, IES was acquired by Sonepar USA consisting of the
finest locally managed electrical and industrial distributors
throughout the United States. Sonepar is the world leader in
electrical distribution.SUMMARYEstablishes or improves
relationships with customers to better understand sales territory,
schedules and customer needs by phone and customer visits.
Interviews customers in order to determine the appropriate product
desired either by phone or at the company facility and records
information into computer for product delivery. Essential
FunctionsReasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
Talks with customers by phone or in person to receive orders for
products.* Solicits sale of new or additional products.* Practices
good interpersonal relations, using tact, courtesy, a positive
attitude toward customers and co-workers, pleasant telephone
etiquette, and a general attitude as a representative of goodwill
on behalf of the company.* Liaison between the customer and IES
departments, including credit purchasing, warehouse, outside sales
and management.* Determines make, type, and quality of merchandise
desired by being familiar with products sold in the department by
use, vendor, location in warehouse, catalog and catalog number,
other reference materials, and special selling points.* Identifies
and uses appropriate company and/or customer pricing systems.* Make
phone calls to regular and prospective customers to solicit
orders.* Describes or demonstrates product, using samples or
catalog, and emphasizes salable features.* Compiles lists of
prospective customers for use as sales leads.* Provides oral and
written quotations or estimates of prices, terms and delivery for
standard, complex or non-standard merchandise.* Prepares cash or
charge sales tickets with required identification, necessary
information for customer, merchandise, price, and sales tax status
for processing, shipment and delivery of merchandise in a timely
manner. Follows up with any specific record-keeping requirements.*
Estimates date of delivery to customer, based on knowledge of own
firm''s delivery schedules.* Purchases materials following approved
purchasing procedures.* Reviews complaints concerning billing or
products sold, referring complaints to designated departments for
investigation and resolution.* Prepares correspondence and reports
necessary for business transactions.* Recognize when special
pricing is required, and provide competitive pricing.* Follow up on
all quotations in an attempt to write the order, or receive input
for use in future quotations.* Handles difficulties with customers
with diplomacy and seeks assistance when needed, to resolve
customer order problems and complaints promptly.* Acquires, uses
and continuously develops personal technical knowledge of general
and specialty merchandise items to assist customers and other
company personnel.* Other responsibilities may be assigned.Job
Requirements:Through previous background and experience, the
candidate must be able to demonstrate, with or without an
accommodation:* Ability to run and maintain projects.* Ability to
read, analyze and interpret general business periodicals,
professional journals and technical procedures.* Ability to
effectively present information and respond to questions from small
groups of managers, clients, customers, and the general public.*
Ability to perform math functions representative of the job such
as; addition, subtraction, multiplication, and division in all
units of measure, using whole numbers, common fractions, decimals
and metric scales; computing rate, ratio, and percentages and to
draw and interpret bar graphs; calculating figures and amounts such
as discounts, interest, commissions, and proportions.* Possess in
depth knowledge of IES computer systems, Microsoft Office, etc.*
Must be a team player and abide by IES''s strong core values and
beliefs.Required ExperienceKnowledge of Substructure Systems
Keywords: Independent Electric Supply, Tracy , Independent Utility Supply: Inside Sales Specialist, Other , Tracy, California
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