Sales Engineering Manager
Company: Sierra
Location: San Francisco
Posted on: April 1, 2026
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Job Description:
About us At Sierra, we’re creating a platform to help businesses
build better, more human customer experiences with AI. We are
primarily an in-person company based in San Francisco, with growing
offices in Atlanta, New York, London, Paris, Madrid, Munich,
Singapore, Japan, and Sydney. We are guided by a set of values that
are at the core of our actions and define our culture: Trust,
Customer Obsession, Craftsmanship, Intensity, and Family. These
values are the foundation of our work, and we are committed to
upholding them in everything we do. Our co-founders are Bret Taylor
and Clay Bavor . Bret currently serves as Board Chair of OpenAI.
Previously, he was co-CEO of Salesforce (which had acquired the
company he founded, Quip) and CTO of Facebook. Bret was also one of
Google's earliest product managers and co-creator of Google Maps.
Before founding Sierra, Clay spent 18 years at Google, where he
most recently led Google Labs. Earlier, he started and led Google’s
AR/VR effort, Project Starline, and Google Lens. Before that, Clay
led the product and design teams for Google Workspace. What you'll
do Scale The Function: Lead, coach, and develop a high-caliber SE
team, providing guidance, assigning projects and ensuring technical
excellence. Conduct regular performance evaluations, foster
professional growth, and coach team members to reach their full
potential. GTM Technical Expert: Guide your team in designing and
delivering compelling technical demos and proofs of concept for
Sierra’s platform, providing technical solutions to customer
challenges, and addressing technical questions throughout the sales
cycle. Cross-Functional Work: Partner closely with Sales, Product,
and Agent Engineering teams to define best practices, playbooks,
and repeatable processes that enable your team and partnership to
scale beyond 1:1 customer interactions. Lead & Support Customers:
Act as a technical leader in early-stage customer conversations,
helping your team understand, anticipate, and solve customer needs
to advance Sierra’s industry-leading AI solutions. What you'll
bring 5-7 years of experience in Sales Engineering, Solutions
Engineering, or customer-facing technical sales, with at least 3
years in a leadership capacity. Experience developing frameworks
for how SEs partner with Sales, Product, and Engineering to deliver
impact efficiently across accounts. History of establishing metrics
and systems that measure SE impact on pipeline health, win rates,
and customer adoption. Track record of leading presales processes
and supporting enterprise and strategic sales cycles from discovery
through close. Ability to translate customer business problems into
Sierra’s technical solutions and clearly communicate to both
technical and non-technical stakeholders across complex
organizations. Even Better Experience building Sales Engineering
orgs in emerging categories (e.g., AI, data, security). Comfort
with workflows, AI and ML concepts, APIs/webhooks, and JSON. Our
values Trust: We build trust with our customers with our
accountability, empathy, quality, and responsiveness. We build
trust in AI by making it more accessible, safe, and useful. We
build trust with each other by showing up for each other
professionally and personally, creating an environment that enables
all of us to do our best work. Customer Obsession: We deeply
understand our customers’ business goals and relentlessly focus on
driving outcomes, not just technical milestones. Everyone at the
company knows and spends time with our customers. When our customer
is having an issue, we drop everything and fix it. Craftsmanship:
We get the details right, from the words on the page to the system
architecture. We have good taste. When we notice something isn’t
right, we take the time to fix it. We are proud of the products we
produce. We continuously self-reflect to continuously self-improve.
Intensity: We know we don’t have the luxury of patience. We play to
win. We care about our product being the best, and when it isn’t,
we fix it. When we fail, we talk about it openly and without blame
so we succeed the next time. Family: We know that balance and
intensity are compatible, and we model it in our actions and
processes. We are the best technology company for parents. We
support and respect each other and celebrate each other’s personal
and professional achievements. What we offer We want our benefits
to reflect our values and offer the following to full-time
employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and
Vision benefits for you and your family Life Insurance and
Disability Benefits Retirement Plan (e.g., 401K, pension) with
Sierra match Parental Leave Fertility and family building benefits
through Carrot Lunch, as well as delicious snacks and coffee to
keep you energized Discretionary Benefit Stipend giving people the
ability to spend where it matters most Free alphorn lessons These
benefits are further detailed in Sierra's policies, may vary by
region, and are subject to change at any time, consistent with the
terms of any applicable compensation or benefits plans. Eligible
full-time employees can participate in Sierra's equity plans
subject to the terms of the applicable plans and policies. Be you,
with us We're working to bring the transformative power of AI to
every organization in the world. To do so, it is important to us
that the diversity of our employees represents the diversity of our
customers. We believe that our work and culture are better when we
encourage, support, and respect different skills and experiences
represented within our team. We encourage you to apply even if your
experience doesn't precisely match the job description. We strive
to evaluate all applicants consistently without regard to race,
color, religion, gender, national origin, age, disability, veteran
status, pregnancy, gender expression or identity, sexual
orientation, citizenship, or any other legally protected class.
Keywords: Sierra, Tracy , Sales Engineering Manager, IT / Software / Systems , San Francisco, California
