Strategic Partner Operations Manager IV
Company: Tailored Management
Location: San Jose
Posted on: March 5, 2026
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Job Description:
Strategic Partner Operations Manager Location: Fully Remote GMT
or EST time zone (US) Duration: 12-month contract (expected
extension/conversion) Schedule: 40 hrs/week (MonFri) Start Date:
March/April Benefits: Medical, dental, vision, 401(k), paid
vacation & sick leave Job Overview: The Monetization Partnerships
team is hiring a Strategic Partner Operations Manager to support
Business Messaging partners. This role combines partner management,
operations, and analytics . Youll help onboard and support
partners, manage incentives and programs, analyze performance data,
and improve operational processes. Youll also work closely with
Product, Engineering, and Sales teams to ensure partners have a
seamless experience. Responsibilities: Manage day-to-day execution
ofpartner programs (onboarding, incentives, payouts, Salesforce
opportunity tracking) Own partner support tickets and escalations;
ensure timely resolution Coordinate partner communications
(updates, surveys, announcements, pilots) Partner with Product &
Engineering to troubleshoot technical issues Serve as the main
operational contact for partners Analyze data to identify trends,
guide strategy, and drive Business Messaging growth Create reports
and dashboards for internal stakeholders Improve and streamline
operational processes Support incentive design and investment
strategy with cross-functional teams Qualifications: 7 years in
operations, consulting, partnerships, account management, customer
success, or pre-sales Strong analytical skills with advanced Excel
experience Experience turning data into insights and presenting to
senior stakeholders Ability to manage multiple complex workstreams
with strong attention to detail Comfortable working with imperfect
data and solving ambiguous problems Experience collaborating across
Sales, Product, Engineering, and Program teams Must-Have Skills:
Self-starter; fast-learner; strong-willed and independent to work
with minimal or no supervision. CRM tools knowledge: Salesforce, MS
Office environment Tech-savvy, strong communication skills, and
cross-functional stakeholder management. Preferred Qualifications:
Bilingual in Spanish or Portuguese (highly preferred) Experience in
channel sales organizations with enterprise SaaS businesses. Cloud
Infrastructure knowledge, example: VM load balancing, core
optimization, database management. A preferred knowledge of SQL,
relational databases, and/or statistical packages such as R, SAS,
SPSS a plus. TM2
Keywords: Tailored Management, Tracy , Strategic Partner Operations Manager IV, IT / Software / Systems , San Jose, California
