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Business Data Analyst (SQL, SSIS, Call Center)

Company: iTalent Digital
Location: Tracy
Posted on: January 17, 2020

Job Description:

Job Description The Business Data Analyst will have an immediate connection to our Values (People, Service, Quality and Innovation). This individual contributor will be extremely flexible and enjoy a "startup" - mentality and environment that changes day to day and will "assume positive intentions" - at all times. The Business Data Analyst will use their creativity and technical acumen to drive, design, and develop data analytics and operational reporting solutions that will enable the organization to meet or exceed its service goals. Required qualifications and skills Live and breathe our Vision, Values, and Beliefs Possess an elevated aptitude and knowledge of our processes, data, and systems Represent the lifestyle brand through communication, personal appearance, and professionalism Cultivate cross-functional relationships to deliver creative and effective business intelligence solutions Partner with leadership and teammates to develop a comprehensive set of performance dashboards, utilizing multiple data sources Develop and maintain high-quality controls and documentation for data sources, dashboards, and reporting to ensure transparency and understanding at all levels Provide teams with ad-hoc analysis (SQL), automated dashboards (MicroStrategy), and self-service reporting tools to make access to data easy for decision-makers across the organization Review and monitor operational reports and performance dashboards to proactively call out anomalies to business leadership to drive successful execution of our service levels Maintain a culture of high-quality output and exceptional customer service: effectively communicate at all levels, ensure that work gets done well and on time, respond effectively to unexpected obstacles and reallocate resources as necessary Support and drive special projects as directed. Meet or exceed goals Preferred qualifications and skills Ability to set and elevate our standard for customer service by ensuring the very best service levels at all times Demonstrate an outstanding ability to listen and respond to internal and external customer needs at all levels Excellent verbal and written skills are essential, with the added ability to effectively and accurately convey complex concepts in a simplified manner Must have a strong technical, quantitative, and analytical aptitude, with the ability to learn and navigate across multiple systems Must demonstrate the proactive ability to find and define problems, understand business impact, identify solutions and provide recommendations for corrective action. 3+ years of experience in generating and presenting insights from multiple data sources using SQL Fluency in data analysis, including defining KPIs Experience in ETL, preferably with SSIS or Informatica, is a plus Must prioritize, multitask, meet deadlines and be accountable for performance Company description About -iTalent -Digital: - A woman- and minority-owned digital consulting company, we celebrate individuals and diversity, cultivating a culture where our people can excel and lead balanced lives. Recruitment at -iTalent -is guided by an unwavering principle: Only hire the best. Because we have the best people, we have the privilege of working with the best clients, doing the best work, and effecting transformative change at work and in our communities. - What you get: - You get the chance to work with some of the best brands and high-performance teams out there! -iTalent -offers our W2 consultants excellent benefits such as medical, dental, vision, life insurance, and 401K + matching. We are growing and we want to see you grow! - Log onto -iTalentdigital.com -to learn more about what working at -iTalent -can mean for you.

Keywords: iTalent Digital, Tracy , Business Data Analyst (SQL, SSIS, Call Center), IT / Software / Systems , Tracy, California

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