Customer Service Support

Company: LHH Recruitment Solutions
Location: Tracy
Posted on: September 11, 2023

Job Description:

Customer Service Support



LHH has a well-known client in Tracy, CA who is looking for a Customer Service Support specialist on a contract opportunity! This is a great chance to get in with a reputable company and advance your career!



Job Details/Requirements:

Order non-inventory office and shipping supplies
Pay all non-inventory bills in Oracle
Audit Backend controls for month end shipping Satellite warehouses
Daily open order list to Satellite warehouses
Credits/RMAs (currently 18 days behind)
New/dormant customer setups
Customer maintenance (adding/editing customer locations/info in BAAN)
Freight claims processing (have not been able to file claims since May 2020)

Receivables:

o Credit card payment processing for open terms customers
o Trade management (170 open claims - 49 over 90 days old)
o Collections for unassigned credits (173 open, 49 over 180 days old) & chargebacks (43 open, 18 over 180 days old)
o Receivables customer service (shipping/billing error claims investigation, document copies, etc.)

Individual commission report distribution
Backup for blocked order releases
Backup for credit card captures (billing after shipment)
Backup for daily sales reports
EDI processing

Need help within the Planning Department with the following:

Entering invoices in Oracle
Entering POs
Chasing down parts
Chasing down payment information for suppliers in Oracle
Keeping dates updated in Baan
Get quotes
Field CSR information requests
Expediting items from supplier
Tracking shipments
Setting up new parts

Job Title: Customer Service Support

Location: Tracy, CA

Pay: $ 18.25/hour

Contract Type: Contract

Hours: Full time 40 hours.

Industry: Manufacturing

If you feel you are a fit for the Customer Service Support openings positions, please apply now!

Pay Details: $18.25 PER HOUR

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

Keywords: LHH Recruitment Solutions, Tracy , Customer Service Support, Hospitality & Tourism , Tracy, California