Customer Service Rep

Company: MATTHEW MIRTONI-District Office
Location: Tracy
Posted on: May 17, 2022

Job Description:

Job DescriptionThe Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.The Receptionist position will involve answering multiple phone lines, providing customer service to agency customers, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as directed by the agency owner or associates.

Benefits

Weekends OffHolidays OffCareer Development & GrowthTuition ReimbursementHands On TrainingPerformance BonusesOffice Snacks & Coffee

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Return all phone messages promptly.
• Maintain client relationships with follow up phone calls.
  
  Requirements
  
  
  • Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
  • Possess an upbeat, positive and enthusiastic attitude.
  • Excellent Communication/interpersonal skills.
  • Confident, self-starter who works well independently.
  • Must have ability to multi-task.
  • A Property & Casualty license is preferred but will train good individual.
  • Professional phone etiquette.
  • Great Customer Service Skills.
  • Problem-Solving Capabilities.
  • Strong work ethic and leadership skills.
  • No insurance experience required but must be willing to learn

Keywords: MATTHEW MIRTONI-District Office, Tracy , Customer Service Rep, Hospitality & Tourism , Tracy, California