Program Manager, Customer Success Enablement

Company: NimbleRx
Location: Redwood City
Posted on: May 27, 2025

Job Description:

Nimbleis a healthtech company on a mission to simplify access, understanding and management of healthcare. We are starting by building the largest, most loved pharmacy business in the world. We are a fast-growing, technology-first startup driven by perfecting the patient and pharmacist experience. Nimble fosters a culture of collaboration, open communication and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.As the Enablement Program Manager for the Customer Success organization, you will be responsible for the strategy, delivery, and continuous improvement of new hire onboarding and ongoing education for our Client Partner and Customer Support teams. You'll serve as the dedicated enablement resource focused on driving a best-in-class new hire experience and supporting the ongoing development of our Customer Success talent through targeted programs, assessments, and reporting.You will:

• Define the vision, goals, and roadmap for Customer Success enablement in collaboration with CS leadership and cross-functional stakeholders to align with business priorities and customer needs
• Identify skills and knowledge gaps by analyzing team competencies, OKRs, and performance metrics; develop targeted enablement initiatives to close gaps and drive measurable impact
• Lead and evolve a scalable new hire "bootcamp" experience that fosters a culture of belonging, continuous learning, and high performance across the Customer Success team
• Design, deliver, and continuously improve enablement programs across a variety of modalities, including live virtual sessions, self-paced eLearning, certifications, playbooks, and knowledge checks
• Partner closely with Product, Support, and Operations teams to ensure all enablement content is accurate, relevant, and aligned with the latest platform updates and process changes
• Deploy and maintain assessment and certification programs to validate knowledge retention and application, tracking progression against KPIs and ramp metrics
• Monitor, measure, and report on the impact of enablement initiatives to Customer Success leadership through data-driven insights and recommendations for ongoing optimizationWhat you bring:
  • 2+ years of experience in Enablement, Learning & Development, or related roles, preferably supporting Customer Success, Account Management, or Client Support teams in a SaaS or healthcare technology environment
  • Experience building and scaling new hire programs and ongoing training initiatives from planning through execution
  • Strong analytical skills with a proven ability to measure training effectiveness and connect enablement outcomes to business KPIs
  • Skilled in instructional design principles across multiple learning formats (virtual, in-person, e-learning, certifications)
  • Collaborative, proactive, and highly organized, with a passion for helping customer-facing teams succeed and grow
  • Bachelor's degreeWhat's in it for you:
    • Compassionate and driven colleagues in a collaborative, high-impact environment
    • Direct access to executives and a transparent company culture
    • Rare opportunity to change an industry and lives of millions
    • We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
    • Medical / Dental / Vision / 401K package that fits your needs
    • Generous Vacation Policy - work hard and take time when you need it
    • 11 Paid Holidays
    • Work out of our HQ in beautiful downtown Redwood City$95,000 - $110,000 a yearAt Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.
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Keywords: NimbleRx, Tracy , Program Manager, Customer Success Enablement, Executive , Redwood City, California