Director, Loyalty Ecosystem and Partnerships

Company: Sephora USA, Inc
Location: San Francisco
Posted on: May 20, 2025

Job Description:

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert: Create AlertSelect how often (in days) to receive an alert:Director, Loyalty Ecosystem and PartnershipsJob ID:264567
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Marketing
Remote Eligible: Hybrid ScheduleCompany Overview:At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us. We are united by a common goal - to reimagine the future of beauty.The Opportunity:Our Loyalty team includes a strategic team of big thinkers and doers who work collaboratively and interdependently. Comprising the Beauty Insider, Credit Card, Promotions,and Sampling teams, we are on the forefront of finding new ways to underscore our promise to partner with our clients to make the beauty world feel like it's theirs-and our place as the industry leader. The pace is fast, the learning is constant---but as part of a team this driven, the possibilities are endlessJob Summary:This position leads Sephora'sloyalty partnerships strategy and operations, with a particular focus on how the loyalty ecosystem is brought to life at S@K. It coordinates across loyalty teams to ensure that the right benefits and promotions are enacted at S@K and other partners, further enhancing and differentiating the Sephora Loyalty program.Responsibilities:Loyalty Partnership Management (25%)

• Manage partner value proposition enhancements to the BI programacross rewards bazaar and promotional activities
• Vet partnership opportunities, handle contract negotiation and program execution
• Serve as key POC for Marketing Partnerships team on loyalty benefit-related projects
• Partner with PdM on technology projects for loyalty partnerships, leading business strategy
• Partner with PdM on technology projects needed to support loyalty partnerships
• Lead business strategy for each projectS@K Loyalty Program Management (15%)
  • Lead resource management for S@K team on BI benefits
  • Manage promotional events and sampling at Kohls
  • Ensure program enhancement to drive S@K business
  • Coordinate loyalty initiatives for S@K rolloutLoyalty Ecosystem Orchestration (15%)
    • Connect projects and programs to maximize business impact
    • Ensure inclusion of all channels - Canada, US, and Kohls
    • Coordinate cross-functional initiatives
    • Demonstrate Sephora values: Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative
    • Foster a culture of respect and excellence
    • Manage career development and team growth
    • Set clear goals and provide mentorshipQualifications:
      • 15+ years of experience in leading marketing, loyalty, or promotional programs
      • 10+ years of experience coaching, developing & managing direct reports
      • Strong ability to lead complex cross-functional projects
      • Solid skills in strategic planning
      • Excellent communication and stakeholder management
      • Demonstrated leadership and team development abilities
      • End-to-end program delivery in a fast-paced environment
      • Ability to be creative with solutions
      • Strong understanding of technology & digital platformAdditional Information:
        • Position Location: Hybrid - onsite 2 days weekly at San Francisco HQ
        • Reports to: SVP/GM, Loyalty
        • Direct Reports: 3 Directors/Senior Managers
        • Indirect Reports: 5 team members #LI-SR1 #HybridThe annual base salary range for this position is $175,000.00- $195,000.00 The actual base salary offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees, which includes comprehensive health, dental and vision plans; a superior 401(k) plan, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.While at Sephora, you'll enjoy---
          • The people. You will be surrounded by some of the most talented leaders and teams - people you can be proud to work with.
          • The learning. We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans.
          • The culture. As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000+ stores, are united by a common goal - to reimagine the future of beauty.You can unleash your creativity, because we've got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.Sephora is an equal opportunity employer and values diversity at our company.We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.ProviderDescriptionEnabledSAP
            • "route" is used for session stickiness
            • "careerSiteCompanyId" is used to send the request to the correct data center
            • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitorProviderDescriptionEnabledYouTubeWistiaSephora is an equal opportunity employer and values diversity at our company. We do not discriminateon the basis of race, religion, color, national origin, ancestry, citizenship, gender, genderidentity, sexual orientation, age, marital status, military/veteran status, or disability status.Sephora is committed to working with and providing reasonable accommodation to applicants withphysical and mental disabilities. Sephora will consider for employment all qualified applicants withcriminal histories in a manner consistent with applicable law. SEPHORA SAS. 41 Rue Ybry 92200Neuilly-sur-Seine FRANCE
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Keywords: Sephora USA, Inc, Tracy , Director, Loyalty Ecosystem and Partnerships, Executive , San Francisco, California