General Manager-Lathrop
Company: Ghirardelli Chocolate
Location: Lathrop
Posted on: March 18, 2023
Job Description:
Scope of Responsibilities
General Management
- Ensures the well-being of store and its employees through
effective management of safety and risk, including prevention,
escalation, and response
- Effectively and timely communicates with all levels of the
organization by following company standards of team-building,
recognition, and professionalism
- Works closely with store personnel, store and division
management teams, and Ghirardelli corporate liaisons, such as human
resources, finance, and payrollRestaurant and Retail Operations
- Establishes and effectively prioritizes daily store
activities
- Upholds the values of exemplary customer service by modeling
behavior and leadership
- Monitors sales and labor cost issues on a daily basis with a
goal to maximize profitability without sacrificing customer
service
- Responds in a timely manner to all escalated customer service
issues
- Maintains high standards of cleanliness, food/product safety,
and branding requirements
- Properly uses MICROS system in all its functionality, including
payroll, inventory management, cost of goods sold, gross profit,
and customer service
- Works in tandem with regional manager to establish store plans
that are attainable and growth-oriented
- Works in conjunction with regional manager and finance
department to establish profit and loss for the store
- Maintains inventory levels at optimum efficiency through order
placement via vendors and appropriate corporate personnelPeople
Management
- Performs payroll, scheduling, interviewing, selection,
in-service training, and separation management in conjunction with
the human resources and payroll departments
- Develops shop personnel, especially the management team, using
coaching, mentoring, and empowerment practicesSalary range
$52,694-$71,136 + Bonus Potential 20% of Salary
Our Company/Job Summary
Ghirardelli's employees are the face of our company. We believe our
vision is changing the way the consumer experiences chocolate and
our objective is to be America's #1 premium chocolate company.
Our success depends on each other. Our success depends on you. You
are the future of our company. And together, we will provide a
world-class guest experience. So why wait? Join us today!
The General Manager will be responsible for all aspects of managing
our store and upholding the high standards of the company and its
reputation. You will ensure that the store operates in a way that
delivers excellent customer service, maximizes financial return,
and fosters an environment that makes Ghirardelli a great place to
work for our employees.
Specific Knowledge & Skills
- Clear, professional, and effective oral and written
communication
- Team-building skills of empathy, rapport-building, delegation,
and empowerment
- Ability to manage time effectively and be self-directed under
minimal supervision
- Strong proficiency with Word, Excel, PowerPoint, and
Outlook
- Ability to conduct evidence-based business forecasting for
sales, growth, and resource needs
- Knowledge of point of sale systems, such as MICROS
- Broad knowledge of restaurant or retail management theory and
techniques
Keywords: Ghirardelli Chocolate, Tracy , General Manager-Lathrop, Executive , Lathrop, California
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