Customer Relations Manager at Tracy CDJR

Company: Tracy Volkswagen
Location: Tracy
Posted on: January 18, 2023

Job Description:

We have an exceptional opportunity for an experienced and highly successful Customer Relations Manager.This opportunity allows the right person with a proven Customer Relations success record to make a significant impact on our company.Gill Auto Group is a fast-growing automotive organization, proudly currently serving the Gilroy, Tracy, Madera and Livermore communities in Northern California and the Kailua community in Hawaii. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! We are proud to offer our Employees multiple benefit programs, paid vacation, training, and Free College Education for employees and their families.Benefits:---Medical---Vision---Dental---401K---Paid Vacation---Training---Free College Education courses for Employees and their Family---Great growth opportunitiesSummary Works with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador.Essential Duties ---Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.---Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.---Coordinates customer follow-up programs.---Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.---Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.---Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.---Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.---Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.---Reviews all post-sale service cases with the service manager once a month.---Maintains a file of the dealership's customer satisfaction achievements.---Assists service customers during the morning service rush, when possible.---Maintains a professional appearance.---Other tasks as assigned. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience ---Two to four years related experience and/or training; or equivalent combination of education and experience.Language Skills ---Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization.---Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.---Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.Mathematical Skills ---Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.---Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.---Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.Reasoning Ability ---Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.---Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.---Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.---Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Please reply to this job posting with a copy of your resume and why you believe you would be a great fit.

Keywords: Tracy Volkswagen, Tracy , Customer Relations Manager at Tracy CDJR, Executive , Tracy, California