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General Manager

Company: Grand Fitness
Location: Tracy
Posted on: May 5, 2022

Job Description:

Description:
The General Manager will be responsible for the oversight of gym operations to ensure an exceptional Judgement Free member experience as well as a financially successful club. The General Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.Essential Duties and Responsibilities for General Manager

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Cleaners.
  • Continued training of staff in all sales areas including info calls, touring and rate presentation.
  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
  • Managing all day-to-day operations.
  • Enforcing all PF policies and procedures.
  • Provide leadership within a team to set achieve club goals.
  • Determining and improving weak areas of the club.
  • Driving and growing club sales using sales skills and training.
  • Staff Management
  • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Following up with and holding all staff members accountable.
  • Manage disciplinary/termination activities.
  • Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
  • Ensure prompt opening/closing of gym.
  • Oversee cleanliness and maintenance of facility
  • Cleaning all assigned areas of the club including creating a priority cleaning list and delegating properly to the employees
  • Ensuring club is more than ready for monthly club inspections and unannounced corporate visits
  • Communicate with overnight cleaning team and expect to do overnight inspections from time to time
  • Ensure safety of employees, members and club property.
  • Determine and communicate equipment repair in Fitness EMS in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Prepare deposits.
  • Prepare all HR related forms and send to Payroll.
  • Track club and employee statistics and reports (weekly, monthly, annually).
  • Running and evaluating all reports and statistics.
  • Keep tour % at or above 80%.
  • Ensure success in various metrics, including but not limited to:
  • EFT Growth
  • BCM%
  • Secondary Billing %
  • GEK and Merchandise Sales
  • NPS Score
  • BER Score
  • Other tasks as assigned.
  • Ensure nightly closing paperwork is correct and sending it to closings email.
  • Deposits made weekly should be checked each day to ensure accuracy
  • Hours: Monday - Thursday - 9am - 7pm. Friday - 9am - 3pm.
  • Communicate variances with your Regional Manager.

    Requirements:
    • Superior customer service skills, preferably in the fitness industry.
    • Experience working as an Assistant Manager at Planet Fitness.
    • Exceptional leadership, diplomacy and listening skills.
    • Basic computer proficiency (Microsoft Suite).
    • Hard working, enthusiastic and energetic!
    • Strong problem resolution skills.
    • Current CPR Certification required.
    • High school diploma/GED equivalent required.
    • Must be 18 years of age or older.Physical Demands
      • Continual standing and walking during shift.
      • Continual talking in person or on the phone during shift.
      • Must be able to occasionally lift up to 50 lbs.
      • Will occasionally encounter toxic chemicals during shift.PI175495957

Keywords: Grand Fitness, Tracy , General Manager, Executive , Tracy, California

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