IT Support Engineer

Company: 1X Technologies
Location: Palo Alto
Posted on: May 3, 2025

Job Description:

Target start date: immediately. Relocation provided.Since its founding in 2015, 1X has been at the forefront of developing advanced humanoid robots designed for household use. Our mission is to create an abundant supply of labor via safe, intelligent humanoids.We strive for excellence in all we do, solving some of the hardest problems in robotics with the world's most talented individuals. Every part of our robots is designed and produced in-house-from motor coils to AI-reflecting our vertically integrated approach. At 1X, you'll own real projects, be recognized for your achievements, and rewarded based on merit.As we scale from research and development to full-scale manufacturing, we are looking for an IT Support Engineer to provide frontline technical support and ensure our employees consistently have reliable and effective IT solutions. Your primary responsibility is resolving day-to-day technical issues swiftly, maintaining a seamless operational environment.In this role, you will manage helpdesk requests such as troubleshooting network connectivity, resolving software and hardware issues, and overseeing hardware procurement and deployment. You will proactively enhance the overall reliability and functionality of our IT infrastructure to support employee productivity.Key Responsibilities:

• Act as the primary point of contact for resolving IT helpdesk tickets.
• Troubleshoot and resolve network issues, including Wi-Fi connectivity and performance optimization.
• Provide effective support for software, hardware, and system-level issues to ensure minimal disruption.
• Manage hardware lifecycle, including procurement, configuration, distribution, and maintenance.
• Maintain accurate IT hardware inventory and manage replenishment proactively.
• Lead IT onboarding and offboarding processes, including account setup, hardware allocation, and security training.
• Coordinate warranty claims, repairs, and hardware replacement activities.
• Develop and maintain clear and accessible technical documentation, user guides, and knowledge bases to enhance user self-service.
• Collaborate closely with the broader IT team to identify and resolve common issues and recommend improvements.RequirementsQualifications:
• Previous experience in an IT support or helpdesk engineer role.
• Demonstrated ability to diagnose and resolve IT and network issues efficiently.
• Hands-on experience with network troubleshooting, software installation, configuration, and hardware management.
• Experience managing IT inventory, procurement processes, and asset lifecycle management.
• Technical aptitude and problem-solving skills.
• Excellent communication and customer service skills, able to clearly explain technical issues to non-technical users.Location Policy: We believe the best work is done when collaborating and therefore require in-person presence in our office locations.Typical Interview Process:
• Introductions - interviews to learn more about you and talk about 1X and the role.
• Interview with a member of the Talent Acquisition team.
• Hiring manager / senior team member/ technical interview.
• Team interviews - technical interviews and deep-dives with team members. May include a take home challenge, presentation or problem-solving exercise.
• Technical deep-dive conversation with a team member.
• Onsite interviews with team members.
• Final stages - you move to the final round.
• Expectation management with the hiring manager.
• We will conduct reference checks.
• Job offer conversation.
• Depending on the role and your background, additional interviews may be added. You are also welcome to request additional conversations with anyone you would like to meet, but didn't get to meet during the interview process.We are a value driven team:These are the ideas that express our team's culture and how we work:
• Be Nice: Collaboration is our driving force. Our team creates an open, trusting environment where everyone can be their most creative.
• Stay Smart: A world-changing team needs the brightest minds in every discipline. This is where people come to work, learn, and grow to their full potential.
• Make History: Everything we do gets us closer to one ambitious vision: Creating an Abundant Supply of Labor using Safe, Intelligent Humanoids. We believe what we build today will impact generations.We are an inclusive environment and value diversity of background, experiences and thought, and welcome applicants from diverse backgrounds to contribute to our mission.We're excited to get to know you and the prospects of having you on board!
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Keywords: 1X Technologies, Tracy , IT Support Engineer, Engineering , Palo Alto, California