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Service Warranty Admin

Company: Tracy Toyota
Location: Tracy
Posted on: February 3, 2020

Job Description:

Job Title:---- Warranty Administration/Service CoordinatorReports to: Service Manager/Controller--Position Summary: The Warranty Administration/Service Coordinator prepares, records and reconciles warranty claims and submits claims to the factory. Also responsible for responding to service leads and coordinating appointments. Must present a professional appearance.Prefer Toyota Experience 1+ years--Essential Duties & Responsibilities:--

  • Verify all repair orders against criteria required by the manufacturer.
  • Post warranty labor operations to repair orders.
  • Flag and close repair orders.
  • Maintain current warranty claims requiring authorization and special handling.
  • Process warranty and service contract claims.
  • Review and correct rejected warranty claims.
  • Process fleet account service claims.
  • Respond to Internet service leads and coordinate service appointments utilizing CRM.
  • Take photos of all new and used vehicles and post to V Auto.
  • Place orders for new Chevrolets in the GM order system.
  • Assist as needed with Service Advisor duties.
  • Complete all training as directed by supervisor.
  • Complete OSHA right-to-know training.
  • Follow policies and procedures as set forth in Employee Handbook.
  • Any other duties as assigned. --Qualifications:--To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.-- The requirements listed below are representative of knowledge, skill and/or ability required.-- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.--Knowledge, Skills and Abilities Required:--Educational: High school diploma or the equivalent.--Experience: One year in a general office or service department position.--Special Skills (i.e., licenses, certifications): Excellent oral and written communication skills. Ability to read and comprehend instructions and information. Ability to use personal computer applications including word processing and spreadsheet software. Current valid drivers license.--Physical Demands and Working Conditions:--Frequently works on a computer or doing other close vision work. The noise level in the work environment is usually loud. Occasionally requires the ability to lift 20 pounds of material. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle dealership. Occasionally, exposed to loud noise, exhaust fumes or other airborne particles.----THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALL-INCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.

Keywords: Tracy Toyota, Tracy , Service Warranty Admin, Administration, Clerical , Tracy, California

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