Company: KAR Auction Services, Inc.
Posted on: March 20, 2020
Job Summary: Reporting to the Office Manager or designated
manager, the receptionist operates the main telephone switchboard,
answers all incoming calls and connects them to the appropriate
party in accordance with corporate guidelines. Must know, practice
and ensure that company policies and procedures and state or
federal laws are always followed.
Responsibilities and Duties include but are not limited to the
1. Provide excellent customer service:
-- Make sure customers receive a prompt, efficient and courteous
greeting both on the phone and in person.
-- Properly direct all calls and visitors to the appropriate person
-- Maintain a professional appearance, orderly work
-- Be thoroughly familiar with procedures for handling all aspect
of customer service.
-- Resolve any customer complaints in a friendly, courteous manner.
Advise the Office Manager of all serious complaints or
-- Maintain and replenish office supplies as needed for all
-- Maintain and replenish maintenance supplies as needed.
-- Schedule hotel reservations for ADESA clients as needed.
-- Ensure proper operating condition of the main telephone
switchboard, and office copiers. Schedule service for mechanical
-- Print gate passes as requested.
-- Assist with receiving and transferring titles as necessary.
-- Recommend new customer services and procedures to the Office
Manager or designated manager as needed.
-- Facilitate mail process incoming and outgoing daily via United
States Postal Service and Federal Express to ensure appropriate
paperwork is received in a timely fashion.
-- Practice and promote teamwork at all times. Set a good personal
example of attitude and performance.
-- Ensure proper follow-through on all directives, bulletins,
schedules and accounting from the Office Manager or designated
manager or other corporate sources. Maintain a good flow of
communication with the customers and office personnel.
-- Respond to and follow proper procedures on employee and customer
accidents, injuries, and loss or damage to any property. Report all
incidents to the Manager.
-- Practice and promote company Core Values: Integrity, Customer
Care, Innovation, Safety, Teamwork, Employee Welfare, Community
Involvement and Fun.
-- Be aware of all safety and security information and maintain a
current list of emergency telephone numbers.
-- Maintain a current telephone list of employees, including their
extensions and cell phone numbers.
-- High School Diploma or GED required.
-- Minimum one year receptionist or telemarketing experience
preferred. Good communication and customer service skills are
Physical Requirements and Working Conditions:
The physical activity requirements of the position are from
Sedentary to Light Physical Work.
Visual acuity requirements include color, depth perception and
field of vision comparable to definitions for Clerical,
Administrative, Machine Operators (including inspection)
-- Constant - sitting, talking, watching, touching or fingering,
listening, reaching, feelings, hearing, grasping
-- Frequent - walking, stooping, crouching, lifting
-- Occasional - standing, pulling, pushing
-- Potential - kneeling, crawling, running, jumping, yelling or
other rapid or forceful movement in emergency situations
This position is subject to both inside and outside environmental
working conditions, slightly elevated ambient noise levels, and
minor atmospheric conditions affecting skin or respiratory systems,
such as fumes, odors and dusts associated with automobile
operations and emissions
Benefits: Be healthy, be prepared, save for tomorrow. Take a closer
look at our benefits here .
Keywords: KAR Auction Services, Inc., Tracy , Receptionist, Administration, Clerical , Tracy, California
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